Boehringer Ingelheim Pty Limited ( Boehringer Ingelheim, we, our and us) (78 Waterloo Road, North Ryde, New South Wales, Australia, 2113) respects individual privacy and the rights of individuals to control their personal information. Boehringer Ingelheim and our third party contractors are bound by privacy laws in respect of the collection, use, disclosure and handling of your personal information.

Boehringer Ingelheim recognises the importance of your privacy and understands that the security of your personal information is important to you. We are committed to protecting the personal information you provide to us and which we collect from you. This Privacy Statement sets out the basis on which Boehringer Ingelheim collects personal information and also the basis on which any such personal information will be dealt with.

As well as this Privacy Statement, the Terms of Use ( Terms of Use) for our website www.boehringer-ingelheim.com.au ( Website) govern your access to and use of the Website. You should ensure that you read the Terms of Use in conjunction with this Privacy Statement. By accessing the Website you are deemed to have read and agree to be bound by the Terms of Use as well as this Privacy Statement.

Information collected

Boehringer Ingelheim collects and processes personal information about you that is necessary for us to perform our functions and to provide best possible quality of customer service.

Boehringer Ingelheim does not collect personally-identifiable information from you, unless you provide it to us voluntarily and knowingly. This means you are under no obligation to provide personal information when visiting the Website.

You acknowledge that by accessing the Website, information may be collected from you as a result of the workings of the Website and the attached systems and software. Whenever you access the Website, Boehringer Ingelheim may collect the following types of information from you:

1. the IP address of your machine when connected to the internet and the domain name from which you are accessing the internet;

2. the operating system and the browser your computer uses and any search engine you are using;

3. the date and time you are visiting; and

4. the URLs of the pages you visit.

Boehringer Ingelheim may collect personal information that you voluntarily and knowingly provide when using the Website. This includes information such as:

1. your name, email address and other contact details; and

2. any questions or comments that you may post.

We may also collect your personal information when you contact Boehringer Ingelheim in order to make a enquiry about Boehringer Ingelheim or a particular Boehringer Ingelheim product.

Boehringer Ingelheim reserves the right to collect more extensive information where it deems such action is appropriate, such as in the case of any security concerns which may arise. Where possible, information will be obtained directly from you.

From time to time the collection and processing of personal information is carried out by our third party contractors. When your personal information is collected by third party contractors, we will take reasonable measures to ensure that those third party contractors are aware of and comply with this Privacy Statement.

Use and disclosure of your personal information

Your personal information will not be shared, sold, rented or otherwise disclosed outside the Boehringer Ingelheim group (except as required for any statutory or legal requirements) in ways different from what is described in this Privacy Statement.

Your personal information may be provided to third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information as set out in this Privacy Statement.

Boehringer Ingelheim may use the personal information and other information that you provide to us or which is generated by your use of the Website, to provide you with any services or goods that you may request or to respond to any query or compliant that you may make. Boehringer Ingelheim may also use information collected from you for internal product development and quality control purposes. Boehringer Ingelheim may also use information collected from you to assess the performance of the Website to ensure that the Website serves your needs in the most efficient manner possible.

You agree that Boehringer Ingelheim may provide personal information it collects about you to:

1. its related companies (within and outside of Australia);

2. third parties within or outside of Australia to help Boehringer Ingelheim improve its pharmaceutical products;

3. regulatory authorities, within and outside of Australia, and ethics committees as part of a clinical trial evaluation, monitoring and inspection process;

4. any other parties it deems necessary in relation to providing you access to the Website; and

5. to exercise any lawful right Boehringer Ingelheim its related companies may have.

Boehringer Ingelheim may combine any information which it collects from you with information collected by the Boehringer Ingelheim group of companies.

Statistics

Boehringer Ingelheim may use and publish non-personal aggregate statistics and group data. However, subject to the further terms of this Privacy Statement, Boehringer Ingelheim will not share or make public information about you without your prior permission.

Sensitive Information

Some personal information collected by Boehringer Ingelheim is considered “sensitive”. Sensitive information which Boehringer Ingelheim may collect includes a person’s state of health and medical history. The sensitive information Boehringer Ingelheim collects will only be disclosed for the purposes for which it was provided, or a directly related secondary purpose, unless you agree otherwise or for other specific reasons such as if the use or disclosure of this information is required by law or to prevent a serious and imminent threat to life or health of an individual.

Security

Boehringer Ingelheim takes reasonable steps to ensure that all personal information is kept secure in accordance with reasonable physical, electronic, and managerial procedures. However, for personal information collected online and stored in electronic databases, you acknowledge that no security system is impenetrable and that the security of those databases can never be guaranteed. Boehringer Ingelheim also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. Where it is no longer necessary for us to hold your personal information, we delete the information or permanently de-identify it.

Cookies

Like many companies, Boehringer Ingelheim sometimes uses "cookie" technology on its websites. These cookies are stored on your computer by your browser. When you log in, the cookie tells Boehringer Ingelheim whether you've visited Boehringer Ingelheim before or you are a new visitor. The cookie doesn't obtain any personal information about you or provide Boehringer Ingelheim with any way to contact you and the cookie doesn't extract any information from your computer. Boehringer Ingelheim uses the cookie to help it identify the website features in which you have the greatest interest and therefore better personalise your access to the Website.

Links

Sites operated by Boehringer Ingelheim may contain links to other sites operated by third parties. Boehringer Ingelheim makes no representations or warranties as to the privacy practices of any third-party site and is not responsible for the privacy policies of other sites.

Access to and correction of Personal Information

You may request access to the personal information held about you, or request changes to that personal information or ask for your personal information to be removed if you no longer wish Boehringer Ingelheim to keep your personal information on file, Boehringer Ingelheim will endeavour to provide a way to correct, update or remove your records. Boehringer Ingelheim may charge you a small fee to cover any administrative costs that it incurs in providing personal information to you. If you believe for any reason that Boehringer Ingelheim is holding inaccurate or incomplete information about you, you may ask Boehringer Ingelheim to correct it. We will facilitate access unless we consider that there is a sound reason under any relevant law to withhold access. You can obtain further information about how to request access to or correct the information held about you or any complaint regarding treatment of your privacy by Boehringer Ingelheim by sending an email to the Privacy Officer at reception.au@boehringer-ingelheim.com.

Changes to our Privacy Statement

Boehringer Ingelheim will use information in accordance with the Privacy Statement under which the information was collected. If Boehringer Ingelheim decides to change its Privacy Statement, it will post those changes on its Website so you are always aware of what information Boehringer Ingelheim collects, how Boehringer Ingelheim uses it, and under what circumstances, if any, Boehringer Ingelheim discloses it.

Amendments will be effective immediately upon being placed on the Website. Your continued use of the Website following such amendments being placed on the Website will represent an agreement by you to be bound by the Privacy Statement as amended.

[Policy last updated 25 March 2011]